Last Updated: July 15, 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

1. ELIGIBILITY FOR RETURNS

To be eligible for a return, your item must meet the following criteria:

• The item must be in the same condition that you received it.
• The item must be unopened, unused, and in its original packaging.
• You must provide the receipt or proof of purchase.

2. RETURN PROCESS

To start a return, please contact us at hello@laicuherb.com.

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

3. DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

4. NON-RETURNABLE ITEMS

Certain types of items cannot be returned, including:

• Personal care goods or consumable products that have been opened.
• Sale items or gift cards.

5. EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please note that it can take some time for your bank or credit card company to process and post the refund too.

7. CONTACT US

If you have any questions regarding our return policy, please reach out to us:

Xi'an Chinaherbs Commerce Co., Ltd.
Email: hello@laicuherb.com
Address: Block B, Eurasia International Building, Xi'an, Shaanxi, China